Terms & Conditions

AI Employee Agency provides a subscription-based artificial-intelligence workforce platform (“AIOS”) that deploys automated AI agents to perform business tasks such as customer support, research, content generation, analytics, and workflow automation. The specific capabilities, agent counts, and resources available to you depend on the subscription tier you purchase.

The Services are provided on a software-as-a-service basis. We may add, modify, or remove features over time. We will not materially reduce the core functionality of a paid tier during a term you have already paid for without offering you a comparable alternative or a prorated credit.

You must be at least 18 years old and authorized to bind the business you represent. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, current, and complete information, including a valid billing name, email, and payment method.

Subscriptions are offered on monthly or multi-month prepaid terms as presented at checkout. A one-time System Access Fee (also described as “White-Glove Deployment”) applies at onboarding and is charged with your first payment.

Auto-renewal. Unless you cancel before the end of your then-current term, your subscription automatically renews. Monthly plans renew each month; prepaid multi-month terms renew at the standard (non-discounted) rate applicable at renewal unless otherwise stated at purchase. You authorize us to charge your payment method on file for each renewal.

You may cancel future renewals at any time via your billing portal or by contacting billing@aiemployeeagency.com. Cancellation stops future charges; it does not retroactively refund amounts already billed except as set out in our Refund Policy.

You agree to pay all fees for the tier and term you select, plus any applicable taxes. All payments are processed by our third-party payment processor (Stripe). Payment is due at the start of each term. If a charge fails, we may retry, suspend, or terminate your access. Detailed billing mechanics are described in our Payment Terms.

Bring Your Own Key (BYOK). Certain tiers require or allow you to supply your own third-party AI model API keys (e.g., Anthropic, OpenAI). Token/usage costs billed by those providers are your responsibility and are separate from your AIOS subscription.

You agree not to use the Services to: (a) violate any law or third-party right; (b) generate or distribute unlawful, defamatory, or infringing content; (c) send spam or conduct fraudulent activity; (d) attempt to reverse-engineer, resell, or circumvent usage limits of the platform except as expressly permitted by your tier; (e) upload malware; or (f) use the Services in a way that harms the platform or other customers. We may suspend accounts that violate this section.

The Services use automated AI systems. AI-generated output may be inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for reviewing AI output before relying on it, and for any decisions or actions you take based on it. The Services are a tool and do not constitute professional (legal, financial, medical, or other) advice. You retain responsibility for your own compliance obligations.

We and our licensors own all rights in the platform, software, and underlying models. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. As between you and us, you own the data and content you submit (“Customer Data”) and the output generated specifically for you. You grant us the rights needed to operate, secure, and improve the Services and to process Customer Data as described in our Privacy Policy.

Each party will protect the other’s non-public information disclosed in connection with the Services and use it only to perform under these Terms.

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that AI output will be accurate. Uptime commitments, where offered, are stated in your tier’s SLA.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data. Our total aggregate liability arising out of or relating to the Services will not exceed the amounts you paid to us in the three (3) months immediately preceding the event giving rise to the claim.

You agree to indemnify and hold harmless AI Employee Agency LLC from claims arising out of your Customer Data, your use of the Services in violation of these Terms, or your violation of law or third-party rights.

We may suspend or terminate your access for non-payment, material breach, or unlawful use. You may terminate by cancelling your subscription. Upon termination, your right to use the Services ends. Sections that by their nature should survive (including fees owed, IP, disclaimers, limitation of liability, and indemnification) survive termination.

We may update these Terms from time to time. Material changes will be posted here with a new effective date and, where required, notified to you. Continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of the State in which AI Employee Agency LLC is organized, without regard to conflict-of-laws principles. The parties will attempt to resolve disputes informally first; unresolved disputes will be handled in the state or federal courts located in that jurisdiction, and you consent to their venue.

AI Employee Agency LLC — legal@aiemployeeagency.com. By using the Services you acknowledge you have read, understood, and agree to these Terms and to our Privacy Policy, Payment Terms, and Refund Policy.